Arrival Policy - Refund Policy - Cancellation Policy - Payment Policy - Certificate Policy - Practitioner/Client Policy - Medical Policy ... By signing Ethereal Essence Holistic Therapy's waiver upon your first session you agree and understand these policies.
Arrival Please arrive for your appointment(s) no earlier than 10 minutes prior to the scheduled start time. This allows time for the practitioner to finish up a previous session & prepare the room for your slotted time. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule, however, you will still be held responsible to pay the full service fee.
Late arrivals If you show up late or call in late to an appointment, that time shall be deducted from the session. For example, if you had a scheduled 60 minute massage and show up 15 minutes late, the session is now 45 minutes. You will still be required to pay the full session fee.
Late arrivals due to circumstances beyond your control (ex: inclement weather, family emergencies, cancelled childcare, etc.) will be handled on a case-by-case basis.
Refunds/Credits If you pay upon booking your appointment and: * you cancel your appointment at least 24 hours in advance, then you will be issued a service credit for a future booking * you cancel your appointment less than 24 hours of your scheduled appointment you will not be issued a credit nor a refund (please see Cancellation Policy statement below)
Cancellation policy If you must cancel or reschedule an appointment, at least 24 hours notice must be given prior to your scheduled appointment.
If less than 24 hours is given, you will be charged $20. If you fail to show and/or do not call, you will be charged the full service fee. Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, cancelled childcare, etc.) will be handled on a case-by-case basis.
If you are booking your service within 24 hours of the actual appointment time, there is no cancellation and you will be charged the full amount of the appointment.
Sickness If you are sick or contagious please reschedule your appointment for another time. It is most curious to cancel your appointment for both the practitioner and yourself. If the illness has occurred suddenly and the appointment needs to be cancelled beyond the 24 hour deadline, no extra charge or penalty will apply. However, if there are regular recurrences of sickness cancellations the standard cancellation policy will apply.
Payment All payments are expected to be made by the end of the scheduled appointment. Future appointments may be delayed until payment obligations are fulfilled. Payment is accepted in the form of credit cards (Visa, MasterCard, and American Express), Pay-Pal, cash, or check. Package deals may only be paid with cash or cheque. A $30 fee will be assessed for all returned checks. Ethereal Essence Holistic Therapy has the right to not accept any further checks from repeat offenders.
All packages must be paid in full prior to the session(s). Credits will be issued in the event of a cancellation of at least 24 hours prior to the scheduled session (please refer to the cancellation policy above).
Gift Certificates Gift certificates may be forfeited for cancellations with less than 24 hours notice. Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, cancelled childcare, etc.) will be handled on a case-by-case basis.
Gift certificates will be forfeited for no shows. If you were a no show due to circumstances beyond your control (ex: inclement weather, family emergencies, cancelled childcare, etc.) this will be handled on a case-by-case basis.
Maintaining The Client/Practitioner Relationship You, the client, should be open and honest with your therapist at all times. Feedback about the session, such as: if the sessions aren't working, any situations that make you uncomfortable, massage techniques that you may or may not like, any body areas you would like avoided, etc.
To maintain respect for each client and establish professional boundaries the following policies will apply for all massage services: * You may choose to leave on as much clothing as needed for comfort. * You will always be modestly draped. Only the area being massaged will be uncovered. * The breast and genital area will NOT be massaged under any circumstances. A professional distance will be maintained from these areas at all times. * Sexual interaction or discussion of any kind between you and the therapist is NEVER appropriate. It is understandable that the closeness of the massage relationship may, on occasion, be interpreted as sensual. This is a physical response that is part of the natural relaxation response, and only lasts for a few moments before the physical sensations shift to a deep feeling of relaxation. * Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. You will not be rescheduled if this occurs. * You have the right to stop the massage at any time and are free to leave. * Visitors may be present during the massage session at your request. (Required for anyone under the age of 18).
Privacy Your privacy is important. I will never give, lease, sell, or otherwise disclose your personal information - period. Any information you give to Ethereal Essence Holistic Therapy will be held with the utmost care, and will not be used in ways to which you have not consented.
Medical Treatment It is your responsibility to keep me informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that your program may be continued. You must also keep the me informed of any changes in health conditions.